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Apr 05

Are you listening to your customers?

By Larry Robertson, CEO | Competitive Issues

Are you listening to your customers?“Mail” travels at the speed of light these days. And nearly everyone in the developed world has a phone in their pocket. Given all the ways technology facilitates business communication today, listening to customers should be easier than ever. However, this is not always the case. Communication seems to be […]

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Feb 05

“Merchandise” still the most powerful weapon in retail-chain warfare

By Larry Robertson, CEO | Viewpoints and perspectives on innovation

Most retail pundits assume victory in the chain wars, will be determined by e-com apps and delivery speed. And while making that consumer-to-product connection in the fewest number of keystrokes may be the holy grail of retail tech, often absent in this conversation is any mention of “merchandise.” So how did this happen? How did merchandise […]

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Jun 28

Digital Judo is Changing Everything

By Larry Robertson, CEO | Viewpoints and perspectives on innovation

 While the retail industry has been investing billions to develop technologies to improve the speed and efficiency of customer transactions, AON Invent has been collaborating with every-day consumers and independent inventors on four continents to develop new and innovative products for them to sell. After all, who knows more about the “stuff” people want to buy, than […]

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Jun 15

The Truth About Competitive Advantage

By Larry Robertson, CEO | Competitive Issues

“The one thing that ceases to exist the moment it is shared.”Many retailers see “private label” as their competitive advantage protecting their consumables margin, but what about broader categories of general merchandise?  Brick-and-mortar retailers need proprietary innovation in all categories and lots of it. This is no secret. All retailers and CPGs realize that innovation is more […]

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